1. Order Cancellation Window (Before Dispatch)
We understand that plans can change. You can cancel any confirmed order free of charge, provided the request is submitted before your package has been packed, handed over to our courier logistics partner, or marked as “Shipped”.
How to cancel an order yourself:
- Log in to your account and navigate to My Account > Orders.
- Locate your pending order and click the “Cancel Order” button.
- Confirm the cancellation. The order status will immediately update to “Cancelled”, and a full refund will be automatically triggered.
- If you checked out as a guest or need assistance, email us at agrawalsignature@gmail.com or WhatsApp us at +91-8275170115 with your Order Number immediately.
2. Inability to Cancel Post-Dispatch
Once an order has been collected by our courier partner (Shiprocket / courier logistics) and generated an Air Waybill (AWB) number, the shipment cannot be cancelled, recalled, or rerouted in transit.
Attempting to refuse delivery at your doorstep causes severe logistical overhead and spoilage risk for food products. In case of an unapproved delivery refusal of an intact parcel, return shipping costs and packaging handling fees will be deducted from any discretionary refund.
3. No Returns & No Exchanges on Food Premixes
Food Safety & Hygiene Standards:
Due to the nature of gourmet food products, instant gravy premixes, and specialty culinary powders, we strictly do not accept returns or exchanges on any products once delivered.
Because food items can be compromised by external storage environments, temperature fluctuations, or tampering once they leave our controlled warehouse, accepting returned food products would violate food safety protocols and compromise our 100% pure-vegetarian guarantee to other patrons. All sales are final upon delivery.
4. Damaged, Defective, Leaked, or Wrong Items
While we pack each order in heavy-duty food-grade multi-layer pouches and sturdy transit boxes, rare transit mishaps can happen. We offer 100% protection if your order meets any of the following criteria:
- The outer parcel arrived severely torn, crushed, or soaked, resulting in punctured premix packets.
- The product seal arrived broken or leaked.
- You received an incorrect product variant (e.g. Red Gravy instead of White Gravy).
- The package was missing an item that was paid for in your order invoice.
Required Claim Process (Within 48 Hours):
Please notify us within 48 hours of parcel delivery by emailing agrawalsignature@gmail.com or messaging WhatsApp at +91-8275170115 with:
- Your Order Number (e.g., AS-XXXXXX).
- Clear photographs or a short video showing the outer courier box, shipping label, and the damaged packet/product seal.
- A brief description of the issue.
Once verified by our fulfillment team (typically within 24 hours), we will either dispatch a brand-new replacement parcel at zero cost or issue a 100% full refund to your original payment method.
5. Refund Methods & Timelines
All refunds are initiated directly to the original payment method used during checkout (Cashfree / UPI / Net Banking / Credit Card / Debit Card).
| Scenario | Initiation Window | Bank Credit Reflection |
|---|---|---|
| Order cancelled before dispatch | Within 24 hours | 5 to 7 business days |
| Approved damage / defect claim | Within 24–48 hours of verification | 5 to 7 business days |
| UPI Payments | Within 24 hours | Instant to 48 hours (often same day) |
6. Cancellation by Agrawal Signature
While rare, Agrawal Signature reserves the right to cancel an order under special circumstances, including:
- Unforeseen raw material stockouts or batch quality clearance failure.
- The customer's delivery PIN code is designated unserviceable by all national courier partners.
- Suspicion of fraudulent payment or unauthorized transaction flagged by payment gateway risk filters.
- Incorrect pricing or promotional code technical error on the website.
In all such cases, you will be informed immediately and granted a 100% immediate refund.
7. How to Contact Support for Cancellations or Claims
For questions regarding an existing order, dispatch status, or damage claim, reach our support desk:
Agrawal Signature Customer Support