1. Overview & Scope
Welcome to Agrawal Signature (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website (agrawalsignature.in) or engage with our services.
This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDPA) of India. By accessing our website or placing an order, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To process your orders, ensure prompt courier delivery, and provide personalized culinary recommendations, we collect the following categories of information:
A. Contact and Identity Details
Your full name, email address, mobile phone number, billing address, and doorstep delivery shipping address (including pincode and landmark).
B. Account Profile & Login Information
If you register an account, we securely maintain your encrypted password, order history, saved addresses, and preference settings. If you log in via Google OAuth, we receive your name and verified email address provided by Google.
C. Transaction & Payment Verification Data
When you pay online via Cashfree or Razorpay, we collect transaction identifiers, payment status, payment method (e.g. UPI, Net Banking, Card), and timestamp. Note: We never receive, process, or store your sensitive payment card details or CVV numbers on our servers.
D. Device, Log & Browsing Data
IP address, browser type, operating system, referrer URL, pages visited, time spent on pages, and basic diagnostic information to maintain site speed and security.
3. How We Use Your Information
- Order Fulfillment: To pack your premix orders, generate shipping labels, and deliver packages to your specified PIN code via our courier partners (e.g., Shiprocket, Delhivery, Bluedart).
- Customer Communication: To dispatch automated order confirmation emails, WhatsApp dispatch alerts, SMS tracking updates, and delivery status notifications.
- Customer Care & Grievances: To respond to your enquiries, assist with order modifications prior to dispatch, and address damaged product claims.
- Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions or unauthorized account logins.
- Compliance & Legal: To comply with Indian taxation requirements, statutory invoices (GST regulations), and accounting standards.
4. Payment Security & Gateways
All online payments on Agrawal Signature are routed through certified, PCI-DSS Level 1 compliant payment gateways (such as Cashfree Payments and Razorpay). All data transfers during the payment transaction are encrypted using 256-bit SSL (Secure Socket Layer) technology. Agrawal Signature does not capture or store your debit/credit card numbers, UPI PINs, or CVV.
5. Third-Party Sharing & Logistics
We do not sell, rent, trade, or barter your personal information to third parties for marketing purposes. We only share necessary personal information with trustworthy service providers under strict confidentiality agreements:
- Logistics & Courier Partners: Shared information is strictly limited to your recipient name, delivery address, and contact telephone number to facilitate doorstep parcel delivery and courier tracking.
- Payment Aggregators: Required payment tokens and transaction amounts to process payments securely.
- Cloud Infrastructure & Database: Secure cloud providers hosting our database and backend authentication (Supabase, Vercel) compliant with modern security standards.
- Legal Authorities: Only when required by Indian law, a court order, or governmental enforcement agency.
7. Data Retention & Security
We retain your account details and order records for as long as your account remains active or as needed to comply with Indian tax laws, commercial bookkeeping, and dispute resolution. We employ strict electronic, physical, and administrative measures to protect against unauthorized access, alteration, or disclosure of your data.
8. Your Rights & Choices
Under applicable Indian laws, you have the right to:
- Review and update your personal profile, addresses, and contact numbers in your Account dashboard.
- Request correction of inaccurate or incomplete personal records.
- Request account deactivation and removal of your personal profile, subject to statutory retention requirements for financial audits.
- Opt out of non-transactional marketing communications at any time.
9. Grievance Officer & Contact Inquiries
In compliance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules, 2020, if you have any questions, concerns, or grievances regarding this Privacy Policy or your personal data handling, please contact our designated Grievance Officer:
Agrawal Signature — Privacy & Grievance Redressal